PRIVACY POLICY
Last Updated: August 24, 2026
Storage City respects the privacy of its customers and Website visitors.
This Privacy Policy explains how Storage City collects, uses, discloses, retains and protects personal information.
This Policy applies to information collected through StorageCity.biz, online accounts, reservation and rental systems, telephone calls, emails, text messages, facility operations and other direct interactions with Storage City.
“Storage City,” “we,” “us” and “our” refer collectively to the owners and operators of the Storage City facilities and their authorized agents and service providers.
- INFORMATION COVERED BY THIS POLICY
“Personal information” means information that identifies, relates to, describes or can reasonably be linked to an individual or household.
Personal information does not include information that has been lawfully made public, aggregated information that cannot reasonably be linked to an individual or information that has been deidentified using reasonable measures.
The precise definition and treatment of personal information may differ under applicable law.
- INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
CONTACT AND IDENTIFICATION INFORMATION
This may include:
• name;
• mailing address;
• email address;
• telephone number;
• date of birth;
• driver’s-license or other identification information;
• identity-verification information; and
• information concerning authority to act for another person or business.
ACCOUNT AND RENTAL INFORMATION
This may include:
• online account credentials;
• facility location;
• unit or parking-space number;
• reservation and rental history;
• access-code and gate-entry records;
• alternate-contact information;
• move-in and move-out information;
• account preferences;
• notices and correspondence;
• stored-property descriptions; and
• records associated with customer-service requests.
PAYMENT AND TRANSACTION INFORMATION
This may include:
• billing address;
• payment method;
• payment status;
• amounts charged;
• transaction dates;
• AutoPay enrollment status;
• returned-payment information; and
• transaction history.
Complete payment-card or bank information may be collected and processed directly by third-party payment processors rather than stored by Storage City.
VEHICLE AND WATERCRAFT INFORMATION
This may include:
• vehicle or watercraft description;
• dimensions;
• photographs;
• license-plate or registration number;
• vehicle identification number;
• registration documents; and
• proof of ownership or authorization.
COMMUNICATIONS
This may include:
• emails;
• text messages;
• telephone-call records;
• voicemail messages;
• Website form submissions;
• service requests;
• complaints;
• reviews; and
• other communications with Storage City.
FACILITY, ACCESS AND SECURITY INFORMATION
This may include:
• gate-entry records;
• access-code activity;
• security-camera recordings;
• photographs;
• incident reports;
• facility-access information; and
• information collected to investigate unauthorized activity or protect facility operations.
WEBSITE AND DEVICE INFORMATION
This may include:
• Internet Protocol address;
• browser type;
• device type;
• operating system;
• device identifiers;
• pages viewed;
• referring page;
• approximate location derived from an IP address;
• dates and times of access;
• Website interactions;
• email opens or link interactions; and
• diagnostic and performance information.
MARKETING PREFERENCES
This may include your choices concerning promotional email, telephone, text-message and online-advertising communications.
OTHER INFORMATION
We may collect other information you voluntarily provide or that we are legally authorized to obtain.
- HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you;
• through the Website;
• through the online account system;
• during reservations and rentals;
• when payments are made;
• through telephone, email and text communications;
• through facility access and security systems;
• from an authorized occupant, alternate contact or business representative;
• from payment processors;
• from facility-management and technology providers;
• from analytics and advertising providers;
• from social-media platforms when you interact with our pages; and
• from public records or other lawful sources when reasonably necessary.
- HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• respond to inquiries;
• process reservations and rentals;
• create and administer customer accounts;
• verify identity and authority;
• prevent unauthorized transactions;
• process payments;
• administer AutoPay;
• provide facility access;
• deliver agreements, addenda, receipts and account records;
• administer move-ins and move-outs;
• provide customer service;
• communicate about payments, access, defaults, rates and facility operations;
• provide notices permitted or required by the Rental Agreement and applicable law;
• administer tenant protection products selected by a customer;
• maintain facility safety and security;
• investigate incidents, fraud, misuse or suspected illegal activity;
• improve the Website and customer experience;
• measure Website traffic and performance;
• understand the effectiveness of advertising;
• send marketing communications when permitted by law;
• maintain business, tax and accounting records;
• protect our property, customers, employees and legal rights;
• comply with legal obligations;
• respond to lawful requests; and
• establish, exercise or defend legal claims.
- TRANSACTIONAL COMMUNICATIONS
Storage City may send communications reasonably necessary to respond to an inquiry or administer a reservation, rental, payment or account.
Transactional communications may include:
• reservation and rental confirmations;
• Rental Agreements and addenda;
• payment receipts;
• payment reminders;
• account and rate notices;
• facility access information;
• move-in and move-out information;
• customer-service responses;
• safety and operational notices; and
• communications permitted or required under the Rental Agreement and applicable law.
Transactional communications are not necessarily marketing communications and may continue while reasonably necessary to administer an existing relationship.
- MARKETING EMAILS AND TEXT MESSAGES
Promotional text-message consent, when requested, is optional and is not a condition of renting a space, purchasing a product or receiving customer service.
You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP. Message and data rates may apply.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting Storage City.
Opting out of marketing does not prevent Storage City from sending transactional, safety-related or legally required communications permitted by law.
- COOKIES AND SIMILAR TECHNOLOGIES
The Website may use cookies, pixels, tags, local storage and similar technologies to:
• operate essential Website functions;
• maintain account sessions;
• remember preferences;
• understand Website traffic;
• measure Website performance;
• identify errors;
• detect suspicious activity;
• evaluate marketing; and
• deliver or measure advertising.
You may be able to control cookies through your browser settings or an available Website cookie-preference tool.
Blocking certain cookies may prevent parts of the Website, online rental process or account system from operating properly.
- ANALYTICS AND ADVERTISING
Storage City may use analytics and advertising providers to understand how visitors use the Website and to evaluate marketing.
These providers may collect device, browser, Website-activity and approximate-location information through cookies or similar technologies.
The providers’ independent handling of information is also subject to their privacy policies and contractual obligations.
Storage City does not sell personal information for money.
Certain analytics or advertising activities may be characterized as selling, sharing or targeted advertising under some state privacy laws. Where applicable law provides a right to opt out, you may use the Privacy Choices and Requests page, an available cookie-preference tool or a recognized browser-based opt-out signal.
- GLOBAL PRIVACY CONTROL AND BROWSER SIGNALS
Some browsers and extensions transmit Global Privacy Control or similar privacy-preference signals.
Where applicable law requires recognition of a technically supported browser-based signal, Storage City will process the signal as an opt-out request for the browser or device from which it was sent.
Because these signals are associated with a browser or device, you may need to renew your preference if you use another browser, use another device or clear your cookies.
- WHEN WE DISCLOSE INFORMATION
Storage City may disclose personal information to the following categories of recipients.
SERVICE PROVIDERS
We may disclose information to companies that perform services for us, including:
• Website hosting;
• facility-management software;
• customer-account administration;
• payment processing;
• electronic document and signature services;
• email and text communications;
• data storage;
• analytics;
• advertising;
• gate-access systems;
• security systems;
• information technology;
• customer support; and
• records management.
These providers may process personal information on Storage City’s behalf or under their own legally applicable terms.
TENANT PROTECTION OR RELATED PROVIDERS
When a customer selects or participates in a tenant protection product, we may disclose information necessary to administer enrollment, billing, claims or customer service.
PROFESSIONAL ADVISERS
We may disclose information to attorneys, accountants, insurers, auditors, financial advisers and consultants when reasonably necessary.
LEGAL AND SAFETY DISCLOSURES
We may disclose information to courts, government agencies, law-enforcement authorities or other parties when:
• required by law;
• required by legal process;
• necessary to respond to a valid governmental request;
• reasonably necessary to protect a person’s safety;
• reasonably necessary to protect property or legal rights;
• necessary to investigate fraud or unlawful activity;
• necessary to enforce an agreement; or
• necessary to respond to an emergency.
BUSINESS TRANSACTIONS
We may disclose information to a buyer, successor, lender, investor or adviser in connection with a proposed or completed sale, financing, merger, reorganization or transfer of a Storage City business or facility.
AUTHORIZED PERSONS
We may disclose information to a person you authorize us to communicate with, including a joint occupant, business representative, attorney, alternate contact or other designated person, subject to applicable limitations.
Storage City does not represent that personal information is never disclosed to third parties. Information is disclosed as described in this Policy and as otherwise authorized or required by law.
- PAYMENT INFORMATION
Online payments may be processed by third-party payment processors.
Storage City may receive transaction details, payment status and limited payment-method information. The payment processor may separately collect and retain complete card or bank information.
Do not send complete payment-card numbers, bank-account numbers, Social Security numbers, account passwords or other sensitive information through ordinary email.
- FACILITY SECURITY AND ACCESS RECORDS
Storage City facilities may use security cameras, gate systems, access codes, fencing, lighting and related operational measures.
Security cameras and access systems are intended to support facility operations and deter or investigate unauthorized activity. They do not guarantee the safety or security of any person, vehicle, watercraft or property.
Cameras may not monitor every area and may not operate continuously.
Recordings and access records may be retained and disclosed for operational, security, insurance, legal or law-enforcement purposes.
- DATA RETENTION
Storage City retains personal information for as long as reasonably necessary to:
• provide services;
• administer reservations and rentals;
• process payments;
• maintain business and transaction records;
• satisfy tax, accounting and legal obligations;
• investigate security or fraud concerns;
• resolve disputes;
• enforce agreements; and
• establish, exercise or defend legal claims.
Retention periods vary according to the type of information, the reason it was collected and applicable legal requirements.
Information may remain in backups for a limited period after deletion from active systems.
- INFORMATION SECURITY
Storage City uses reasonable administrative, technical and physical safeguards designed to protect personal information.
No system, transmission or storage method can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.
If a security incident involving personal information requires notice under applicable law, Storage City will provide notice in the manner and within the period required by law.
- YOUR PRIVACY CHOICES
Depending on applicable law, you may request that Storage City:
• provide access to certain personal information associated with you;
• correct inaccurate personal information;
• delete qualifying personal information;
• provide a portable copy of qualifying information;
• explain categories of personal information collected or disclosed;
• opt you out of qualifying targeted advertising, sale or sharing;
• update your marketing preferences; or
• review an appeal concerning a privacy-request decision.
To submit a request, use the Privacy Choices and Requests page, email Contact Us or call (540) 576-1113.
Storage City may need to verify your identity before completing a request.
A request may be denied or limited when permitted by law, including when information must be retained to:
• administer an existing rental;
• process or document a transaction;
• comply with a legal obligation;
• protect account or facility security;
• prevent fraud;
• exercise legal rights; or
• establish or defend a legal claim.
If applicable law gives you a right to appeal a denied request, you may email Contact Us with “Privacy Appeal” in the subject line and explain the basis for the appeal.
- ACCOUNT INFORMATION
You may be able to access or update certain account information through your online account.
Closing an online account does not automatically terminate a Rental Agreement or eliminate amounts owed.
Storage City may retain information associated with a closed account when reasonably necessary for operational, security, accounting or legal purposes.
- CHILDREN’S PRIVACY
The Website and Storage City’s rental services are not directed to children under 13.
Storage City does not knowingly collect personal information directly from children under 13 through the Website.
If you believe a child under 13 has provided personal information through the Website, contact us so we can investigate and take appropriate action.
- THIRD-PARTY WEBSITES
The Website may link to websites or services operated by third parties.
This Policy does not govern a third party’s independent collection, use or disclosure of information.
Review the third party’s privacy policy before providing information through its service.
- STATE-SPECIFIC PRIVACY RIGHTS
Some state privacy laws apply only to businesses that meet specified processing, revenue or business-activity thresholds.
Storage City will provide rights required by an applicable privacy law when the law applies to Storage City and the person making the request.
Storage City may voluntarily respond to reasonable privacy requests even when a particular state privacy statute does not apply. Voluntarily processing a request does not constitute an admission that Storage City is legally subject to that statute.
- CHANGES TO THIS POLICY
Storage City may update this Policy periodically.
The revised version will be posted on this page with an updated “Last Updated” date.
If a change materially affects how previously collected personal information will be used, Storage City will provide any additional notice or obtain any consent required by applicable law.
- CONTACT STORAGE CITY
Questions, requests or concerns about this Privacy Policy may be directed to:
Storage City
Email: Contact Us
Phone: (540) 576-1113
Storage City – Penhook
3465 Smith Mountain Road
Penhook, VA 24137
Storage City – Glade Hill
7770 Old Franklin Turnpike
Glade Hill, VA 24092
