TERMS OF USE
Last Updated: August 24, 2026
These Terms of Use govern your access to and use of StorageCity.biz, including its pages, forms, online rental functions, customer-account tools, payment functions and related online services collectively referred to as the “Website.”
“Storage City,” “we,” “us” and “our” refer collectively to the owners and operators of the Storage City facilities displayed on the Website and their authorized agents and service providers. “You” and “your” refer to the person accessing or using the Website.
By accessing or using the Website, you acknowledge these Terms of Use. When the Website asks you to affirmatively accept these Terms in connection with a reservation, rental, account registration, payment or other transaction, your electronic acceptance creates a binding agreement concerning that transaction.
If you do not agree to these Terms, do not use the Website.
- WEBSITE TERMS AND RENTAL AGREEMENT
These Terms govern use of the Website. They do not replace the Rental Agreement for a storage unit, parking space or other rented space.
A rental relationship with Storage City is governed by the applicable Rental Agreement, addenda, facility rules, protection-product terms and written amendments accepted during or after the rental process.
If these Terms conflict with the Rental Agreement concerning a rented space, payment obligation, default, lien, termination, stored property, facility access or another rental matter, the Rental Agreement controls.
Information appearing on the Website does not amend an existing Rental Agreement unless Storage City and the occupant complete an amendment in the manner required by the Rental Agreement and applicable law.
- ELIGIBILITY AND AUTHORITY
You must be at least 18 years old and legally capable of entering into a binding contract to rent a space or create an online account.
If you use the Website on behalf of a business, organization or another person, you represent that you have authority to act for and bind that party.
You agree to provide accurate, current and complete information. You are responsible for promptly updating your mailing address, email address, telephone number, alternate-contact information, payment information and vehicle or watercraft information when applicable.
Storage City may request reasonable documentation to verify your identity, authority, eligibility or ownership of a vehicle or watercraft.
- FACILITY AND UNIT INFORMATION
Facility features, access hours, unit sizes, parking-space dimensions, availability and amenities may differ by location.
Unit and parking-space dimensions are approximate. Actual dimensions and usable capacity may vary because of construction, structural components, access configuration or other physical conditions.
Photographs, videos, floor plans and illustrations are representative. They may not depict the exact unit or parking space offered or rented.
Storage City does not offer climate-controlled storage unless a particular space is expressly identified as climate controlled in its Rental Agreement.
Customers should contact Storage City before renting if exact dimensions, vehicle clearance or a specific facility feature is material to their decision.
- RESERVATIONS AND ONLINE RENTALS
A reservation is not a completed rental and does not create a right to enter, occupy or store property in a space.
A rental is complete only after Storage City receives and accepts all required information, identification, payments, signatures and agreements.
Storage City may cancel a reservation or offer a comparable substitute before the Rental Agreement is completed if the selected space becomes unavailable, was listed incorrectly or cannot be rented for operational, safety or legal reasons.
Online inventory may change without notice. A space displayed as available may be rented by another customer before your transaction is completed.
Storage City may decline or cancel a transaction when reasonably necessary to prevent fraud, correct an error, comply with law, protect facility operations or address a suspected violation of Website or rental requirements.
- MONTH-TO-MONTH RENTALS, CONTINUOUS SERVICE AND CANCELLATION
Unless the Rental Agreement expressly states otherwise, each rental continues automatically on a month-to-month basis until properly terminated in accordance with the Rental Agreement.
Before a customer completes an online rental, the recurring rental charge, billing frequency, minimum notice requirement, cancellation policy and available cancellation methods should be displayed as part of the transaction and included in a record the customer can retain.
Storage City currently requires at least 14 days’ written notice of the intended move-out date unless the Rental Agreement states otherwise. A cancellation or move-out request will ordinarily become effective after the applicable notice period and completion of the surrender requirements contained in the Rental Agreement.
A customer may initiate cancellation or provide move-out notice through any of the following available methods:
• the online account function, when available;
• the Website Contact Us form;
• telephone at (540) 576-1113;
• written notice delivered to the applicable facility; or
• written notice mailed to the applicable facility.
Storage City may request information reasonably necessary to verify the customer’s identity, identify the rented space and determine the requested move-out date.
Storage City will provide confirmation of a cancellation or move-out request in a form the customer can retain. The confirmation may identify the requested or effective termination date and any remaining move-out requirements.
A rental does not terminate merely because the customer stops using the space, removes some or all property, stops making payments, cancels AutoPay or abandons the space.
The customer must complete the applicable surrender requirements, which may include providing the required notice, removing all property and trash, leaving the space unlocked and returning possession to Storage City.
Canceling AutoPay does not cancel or terminate a Rental Agreement.
- PRICES, FEES AND PROMOTIONS
Prices, fees, discounts, promotions and availability are subject to the terms displayed when the customer completes the rental and to the applicable Rental Agreement.
Before completing an online rental, customers will be shown the charges then due and the recurring charges associated with the selected rental. Taxes and other legally authorized charges may apply.
Promotions may apply only to qualifying new online rentals, selected facilities or selected unit sizes.
Current customers may qualify for a promotion on a new rental only when expressly stated in the published promotion. Existing rentals and transfers between spaces may be excluded.
Promotions cannot be combined unless expressly stated otherwise. Eligibility requirements, discount amounts, promotional periods, prices and availability may change.
A price or promotion displayed in error may be corrected before the Rental Agreement is completed. A change to an existing Rental Agreement will be governed by that agreement and applicable law.
- AUTOPAY
AutoPay is optional unless the applicable Rental Agreement expressly provides otherwise.
When a customer enrolls in AutoPay, the customer authorizes Storage City and its payment processors to charge the selected payment method for amounts due under the Rental Agreement, including monthly rent and other authorized charges.
The amount charged may increase or decrease when the rental rate or other authorized charges change in accordance with the Rental Agreement and applicable law.
Customers are responsible for keeping their payment information current. A rejected, returned, reversed or disputed payment may result in legally authorized fees, cancellation of AutoPay, restriction of access, default or another action permitted by the Rental Agreement and applicable law.
AutoPay may be canceled by using an available online account option, emailing Contact Us, calling (540) 576-1113 or providing written notice to the applicable facility.
An AutoPay cancellation should be submitted sufficiently before the next scheduled charge to allow reasonable processing time. Cancellation does not prevent a transaction that was already submitted for processing.
Canceling AutoPay does not terminate a rental, waive amounts already owed or change the customer’s obligation to make timely payments through another method.
If you believe a payment was processed incorrectly, contact Storage City promptly. Storage City will investigate reported billing errors and make any correction required by the Rental Agreement or applicable law.
- ELECTRONIC RECORDS AND SIGNATURES
Storage City may offer electronic records, agreements, notices and signatures.
A customer’s agreement to conduct a transaction electronically may be obtained separately during the applicable transaction. When legally required, Storage City will provide information concerning electronic records, paper copies, withdrawal of consent and the technology needed to access and retain electronic documents.
An electronic signature or electronic acceptance may have the same legal effect as a handwritten signature to the extent permitted by law.
Customers should download or print the Rental Agreement, transaction confirmation, receipts and other important account records.
A customer may request a paper copy by contacting Storage City. Storage City will disclose any legally permitted copying or delivery fee before providing the copy.
Authorization to receive default, lien-enforcement or other legally required rental notices electronically is governed by the Rental Agreement and applicable law.
- COMMUNICATIONS
Storage City may use the contact information you provide to respond to inquiries and administer reservations, rentals, accounts, payments and facility operations.
Transactional communications may include:
• Rental Agreements and addenda;
• reservation and rental confirmations;
• payment receipts and reminders;
• account and rate notices;
• facility access information;
• responses to service requests;
• safety and operational information; and
• notices permitted or required under the Rental Agreement and applicable law.
Providing a telephone number does not automatically enroll you in promotional text messaging.
Consent to receive promotional calls or text messages, when requested, will be presented separately and is not a condition of renting a unit, purchasing a product or receiving customer service.
You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP. Message and data rates may apply.
Opting out of promotional messages does not prevent Storage City from sending nonmarketing communications permitted by law and necessary to administer an existing inquiry, transaction or rental.
You may unsubscribe from marketing emails using the unsubscribe link provided in the message. You may continue to receive transactional, account-related or legally required communications.
- PRIVACY
Storage City’s collection, use and disclosure of personal information are described in our Privacy Policy:
https://www.storagecity.biz/legal-pages/privacy-policy/
The Privacy Policy also describes our use of Website, account, payment, communications, analytics and facility-management service providers.
- ACCOUNT SECURITY
You are responsible for protecting your username, password, access code and other account credentials.
Do not share your credentials with anyone who is not authorized to act for you. You are responsible for activity conducted through your account to the extent permitted by law.
Notify Storage City promptly if you believe your account, access code or payment information has been accessed, disclosed or used without authorization.
Storage City may require identity verification before making account changes, resetting credentials or disclosing account information.
Storage City may suspend account access when reasonably necessary to investigate unauthorized activity, protect customer information or maintain Website and facility security.
- ACCEPTABLE USE
You may use the Website only for lawful purposes.
You may not:
• provide materially false, incomplete or misleading information;
• impersonate another person;
• misrepresent your identity or authority;
• attempt to access another customer’s account;
• interfere with the Website, its operation or security;
• introduce malware, harmful code or automated attacks;
• test or circumvent access controls without authorization;
• scrape or extract Website content through unauthorized automated means;
• use the Website to violate the law or another person’s rights;
• use Storage City’s systems to send fraudulent, abusive or unlawful communications; or
• use Website content, trademarks or systems for an unauthorized commercial purpose.
Storage City may restrict or terminate Website access when reasonably necessary to protect customers, facilities, systems, legal rights or Website operations.
- FACILITY AND SECURITY FEATURES
Facility features such as fencing, gated entry, lighting, access controls and security cameras are intended to assist facility operations and deter or document unauthorized activity.
These features do not constitute a warranty or guarantee that a facility, rented space, vehicle, watercraft or stored property is secure or protected against theft, vandalism, weather, fire, water, pests, mechanical failure or other loss or damage.
Security cameras may not monitor every area and may not operate continuously. Cameras are not intended to provide individual surveillance of any customer, rented space, vehicle, watercraft or stored property.
Customers remain responsible for using an approved lock, controlling access credentials, protecting stored property and reporting suspected unauthorized activity.
- STORAGE CITY IS NOT A WAREHOUSEMAN
Property placed in a rented space remains under the care, custody and control of the occupant except as expressly provided in the Rental Agreement or required by law.
Storage City does not take possession of stored property and does not become a bailee or warehouseman merely because property is placed in a rented space.
Customers are responsible for selecting, packing, protecting, insuring and securing their property in accordance with the Rental Agreement.
- PROTECTION PLAN OR TENANT PROTECTION PRODUCT
Property stored at a Storage City facility is not insured by Storage City.
The occupant is responsible for maintaining insurance or another form of financial protection for stored property as required by the Rental Agreement.
If Storage City makes an optional tenant protection product available, that product is governed exclusively by its separate enrollment document, terms, exclusions, limitations and claim procedures.
Availability of a protection product does not make Storage City an insurer of the occupant’s property and does not guarantee payment for a loss.
Customers should review all applicable documents before enrolling and should contact their insurance agent with questions about existing insurance coverage.
- THIRD-PARTY SERVICES AND LINKS
The Website may use or link to services operated by third parties, including payment processors, facility-management systems, mapping services, analytics providers, social-media platforms and communications providers.
Storage City does not control independent third-party websites and is not responsible for their separate content, availability, security or privacy practices.
Use of a third-party service may be governed by that provider’s terms and privacy policy.
A link does not necessarily mean that Storage City endorses the third party or all of its products, services, content or statements.
- INTELLECTUAL PROPERTY
The Website and its original text, graphics, photographs, logos, design, layout and other content are owned by or licensed to Storage City and are protected by applicable intellectual-property laws.
You may view and print Website content for your personal, noncommercial use.
You may not reproduce, republish, sell, distribute, modify or commercially exploit Website content without prior written permission, except as permitted by law.
Storage City’s business names, logos and related marks may not be used in a manner that suggests sponsorship, endorsement or affiliation without written permission.
- WEBSITE AVAILABILITY AND INFORMATION
Storage City makes reasonable efforts to maintain accurate Website information and reliable online services. Nevertheless, inventory, prices, dimensions, promotions, account information and other Website content may contain errors, experience delays or become temporarily unavailable.
The Website is provided on an “as available” basis.
To the fullest extent permitted by law, Storage City disclaims implied warranties concerning the Website, including implied warranties of merchantability, fitness for a particular purpose and noninfringement.
Storage City does not guarantee that the Website will always be uninterrupted, error-free or free from harmful components.
If an online function is unavailable, customers may contact Storage City at (540) 576-1113 or Contact Us
Nothing in these Terms excludes a warranty, duty, remedy or liability that cannot legally be excluded or limited.
- LIMITATION OF LIABILITY FOR WEBSITE USE
To the fullest extent permitted by law, Storage City will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising solely from use of, or inability to use, the Website.
This limitation does not apply to liability that cannot lawfully be excluded or limited.
Terms governing liability for a rented space, stored property, vehicle, watercraft, facility access or tenant protection product are contained in the applicable Rental Agreement and related addenda.
These Website Terms do not release Storage City from liability for which a pre-injury waiver or limitation is prohibited by applicable law.
- VIRGINIA SELF-SERVICE STORAGE LAW
Storage rentals are subject to the applicable Rental Agreement and the Virginia Self-Service Storage Act.
The Rental Agreement, rather than these Website Terms, contains the provisions governing Storage City’s lien, default, required notices, lien enforcement and any sale or other legally authorized disposition of property.
The public Website Terms are not a substitute for the Rental Agreement or for a notice required by Virginia law.
- GOVERNING LAW AND VENUE
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Unless applicable law requires otherwise, a legal action relating solely to these Terms or use of the Website shall be brought in a state court located in Franklin County, Virginia, or a federal court having jurisdiction over Franklin County, Virginia.
Nothing in this section prevents either party from pursuing a remedy or venue that applicable law makes nonwaivable.
- CHANGES TO THESE TERMS
Storage City may revise these Terms periodically. The updated Terms will be posted on this page with a revised “Last Updated” date.
A material change will apply prospectively unless applicable law permits otherwise.
Changes to an existing Rental Agreement will be governed by that agreement and applicable law. Merely posting revised Website Terms does not amend an existing Rental Agreement when another method of amendment is required.
- SEVERABILITY
If a provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted by law or severed when necessary. The remaining provisions will continue in effect.
- NO WAIVER
A failure to enforce a provision on one occasion does not waive Storage City’s right to enforce that provision or another provision later.
- ENTIRE WEBSITE AGREEMENT
These Terms and the Privacy Policy constitute the agreement governing general use of the Website.
They do not replace the Rental Agreement or another transaction-specific agreement entered into between Storage City and a customer.
- CONTACT STORAGE CITY
Questions about these Terms may be directed to:
Storage City
Email: Contact Us
Phone: (540) 576-1113
Storage City – Penhook
3465 Smith Mountain Road
Penhook, VA 24137
Storage City – Glade Hill
7770 Old Franklin Turnpike
Glade Hill, VA 24092
